Relationship Manager (Arabic Speaking)
Language(s): Only English Required
KEY ACCOUNTABILITIES: Deliver the highest level of customer service while managing the portfolio of low, medium, high and PEP clients Develop business in line with the objectives given to meet targets Responsible for the assessment and recommendations when it comes to potential new clients Responsible for generating income and lending propositions Be in charge of preparation of client reviews and have proactive contact with the clients Sets high standards & follows established bank policies and procedures. Ongoing fitness and propriety requirements as set out by the FCA and PRA and as required by the bank under the relevant policies To have investment knowledge and be conversant with the full range of Private Client services: to be competent in trusts, asset management, lending and advisory services and to act as an effective trusted advisor in the delivery of these services Initiates, develops and retains client relationships while contributing actively to the business. Development and financial goals of the unit. Is jointly involved in client solicitation, presentation, account management and development Works and liaises with Group Private Banking team to keep abreast of investment and product offerings to be the client's window to the private banking services offered the Bank To be responsible for up-to-date compliance, KYC and client profile on each client To be responsible for assessing risk tolerance and investment suitability of each client and marketing appropriate products and services. Attending to clients' needs in colleagues' absence whilst adhering at all times to the FCA competences requirements Has a good investment knowledge and good knowledge of the UK property market and lending To be responsible for client satisfaction and service quality levels by ensuring that the client's needs are met by acting as first point of contact Remains informed about market trends, customer preferences, and new products Contributes to all aspects of the marketing mix including products development. Completes meeting reports and establishes a follow-up system. Participates, anticipates, enquires, responds, and prepares written presentations and other documents independently. In addition to the duties listed, the employee may, from time to time, be required to perform other duties assigned by their manager. QUALIFICATIONS & EXPERIENCE: Has the relevant FCA accreditation to undertake an advisory role Be fully RDR Compliant to a minimum Level 4, preferably Level 6 with a valid SPS Obtain and maintain an individual certificate of fitness and propriety Is knowledgeable with the full range of Private Banking services which includes trusts, asset management, banking and advisory services. Is culturally aware and possesses market intelligence of ME markets required to develop business and to be well perceived in the market place. (Arabic speaking desirable) Able to structure a network through the market conducive to client acquisition. Well versed with MS skills. Excellent interpersonal and verbal skills. Excellent time management skills with the ability to thrive whilst working under pressure. Should have a positive "can do" attitude along with a flexible approach to the tasks that are required.
GBP60000 - GBP120000 per annum