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French Customer Service Representative

Location: Maastricht
Language(s): English, French
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26 Sep 2020
The CAC offers two different types of customer service for Mercedes-customers in France. The departments are blended which means you will be providing all services to our customers. Roadside Assistance Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring assistance. Details are collected and entered into a crm system. In case the problem can''t be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible. Customer Service Department The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Do you enjoy building up a relationship with clients and do you have perfect writing skills? Do you enjoy providing immediate assistance to customers and being part of a dynamic environment? Are you flexible enough to work in shifts? Stop reading and apply directly to become a part of our team! Native level of French, both written and spoken Excellent understanding of customer satisfaction Good command of English (company language) Ability to work in structures, to prioritize, analyze and coordinate your day to day business Empathy and negotiation skills Strong analytical skills Open-minded to a diversity of cultures Computer literacy Act as our Brand ambassador We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary: Definite contract for 1 year, with option to permanent contract afterwards An extensive initial training of up to 4 months A "tailor made" individual development plan 200 vacation hours (based on full time employment) Holiday allowance: 8% of annual salary Competitive performance based salary growth Result oriented bonuses Lucrative relocation package. If applicable, you will also be reimbursed for fir...
Salary Indication
Annual