Experience Lead (Business Solutions/Professional)
Location: Amsterdam Airport Schiphol , North Holland
Language(s): Only English Required
Joining our dynamic Brand Experience & Design team you’ll be working in a group of 25 people who are focussed on developing end-to-end experiences that improve the lives of billions of people around the world. You will lead and own the application of our brands in new spaces and situations, you will direct our agencies and multi-disciplinary team of strategists, creatives, researchers and writers. Crucially you will consistently deliver and develop our ambitious design experience strategy with a service mindset. You’ll succeed because… …you always find the sweet spot of desirability, feasibility and viability. You:Create the strategy for the service channel and how products and services fit into itLead & manage design projects focused on the user/customer journey Are a creative thinker always striving to develop compelling user experiences bridging between offline and onlineSee the whole journey end to end and map out the touchpoints that will deliver a distinctive, coherent & compelling brand experienceEnjoy collaborating and get a kick out of learning about anything from chemistry to commercialsAre empathic to your core and like nothing more than getting into the lives of people to understand their experience of our products & services in different situationsAlways find your way around obstacles & ambiguity in order to get the full picture and are able to articulate the benefits of your work with clarity and convictionBring energy and fun while delivering resultsTirelessly develop solutions with support & guidance from brand-owners in the team You’ll love it because… … you will own the creative execution of service-oriented touchpoints for our PowerBrands, you will be responsible for the future of people’s interaction with the brand. You will have support in evangelising creative excellence and will have the ability to make people’s lives better. No two projects are the same; you will be working with industry leading creative talent one day and researching with our brand-users in their homes the next. You’ll get to make an impact like never before - carving out the future alongside global brand leads and consumer data insight experts. You’ll be getting products out there that will make people’s lives better and increasing visibility of our iconic brands. RB’s dynamic, ownership-driven culture will help bring the very best out of you, every day. Skills and experience… Apart from being a pioneer, a bit of a rebel and someone fearless in the pursuit of building our brands’ future we are looking for some core skills and experience:Foundation or degree in a service-design related discipline3+ years previous experience in design management with a track record of delivering creative excellence & disruption in service industriesSkilled in project management of all creative brand expressions – offline & onlineExcellent financial management of design spend in relation to delivering KPIsSolid analytical, problem solving and decision-making skillsExperience designing consumer service propositions – ideally in FMCG/CPG/OTCExperience in ‘moments of truth’ or similar customer journey modelsExcellent communicator (written and verbal) with a strong personality to work well in multi-stakeholder relationshipsExperience managing and briefing creative & production teams across disciplinesStrongly principled and supportive of others – particularly those less fortunate than yourselfEqualityIn Return RB offer very competitive salaries with excellent benefits and the chance to progress your career within a truly global organisation.RB is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence and business need.