Customer Support Director-APAC
Language(s): Only English Required
We''re looking for a candidate to fill this position in an exciting company in The Electronics Sector.
- Design and align an organization built for optimization of output and employee career growth.
- Collaborate with the management team and peer groups to develop and implement plans for the operational support of all offerings. This includes processes and personnel designed to accommodate the rapid growth objectives of our organization and our customers
- Motivate and lead a high-performance team; attract, retain and develop support engineers; provide mentoring as a cornerstone to the career development program.
- Partner with the Engineering and Product Management teams to align delivery models and proactively prepare for new product releases and upgrades
- Review cases and provide necessary feedback to support consistent service delivery and develop our engineers; coaching on case interactions, troubleshooting and workload management
- Bachelor''s Degree
- A minimum of 10 years of experience in industry
- A minimum of 10 years of experience in technical & customer facing roles with proven track record
- A Minimum of 5 years of strong people management