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Customer Support Coordinator German / French

Location: Ghent
Language(s): English, French, German, Dutch
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07 Apr 2021
Introduction 

Technical Dealer Support (TDS) is the first line support department for our markets and dealers globally. With a strong focus on technical enquiries, remote diagnostics and connected services, we ensure that our customers are offered a premium service and are helped in time. Using the latest technologies, we guarantee the improvement of internal processes and stay up-to-date with our service deliveries. We nurture intrapreneurship and personal development, offering plenty opportunities to grow within the organization.This is us, your new colleagues 

We are a multi-cultural team with passion for communication, customer focus and collaboration.  We support our technical skilled colleagues to help our customers in a quick and professional way.

Meet the team: https://#removed#/watch?v=mr27qp0Ljvg 

 

Do you just love to ... 

  • Your tasks is to understand the customer's questions and needs in their native language, and operate as translator between customer and technician.
  • You will assist the technical support engineers by collecting, registering and conveying essential information required for solving the problem.
  • You will update the customer on the status of their case
  • You will be translating the information from German and French into English and the other way around.
 

Are you the one ?

  • Customer focus is your main concern 
  • You have good collaboration, communication and facilitation skills
  • Efficient knowledge of basic computer applications
  • Profound knowledge of English
  • Fluent in German and/or French + one other language 
 

A perfect match? 

The opportunity to work in global and dynamic organization with highly skilled colleaguesA working environment that truly believes in customer success, trust, passion, performance and changeRegular opportunities for training and education to develop yourself continuously Extra days off, a company restaurant, initiatives concerning health and wellbeingA competitive payment based on your experience & competences that will develop depending on your input and performance

Let's do this! 

So if you are interested in automotive technologies and communication and love to learn on a daily basis following the evolution, having a hands on mentality and are ready to join this passionate team of experts, then send in your resume right now! We are looking forward in meeting you.

This is a temporary position, starting for 6 months, with chance of prolongation.

 

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