Customer Operations Specialist | Estonian & Dutch

Location: Nieuwegein , Utrecht
Language(s): English, Dutch, Estonian
08 Jul 2020
If you speak Estonian and Dutch fluently and would like to join a dynamic, international company based in Utrecht - have a look at the job opportunity we are offering! Our client operates in the tax industry in the majority of EU countries and provides high-quality service and level of professionalism for their B2B clients. The company has a great multicultural environment, close-knit team, diverse and motivating tasks and stable career development! Responsibilities: Deliver excellent service and quality to the team’s customers and agents Build up and maintain professional working relations with relevant local authorities Attend training and develop own relevant knowledge and skills, including changes in legislation and markets Carry out all core administrative processes within the team: verification, claiming, appeal handling, customer service and account management Ensure customer documentation is complete at all times Ensure all claims are submitted correctly within relevant local deadlines Ensure all rejections are reviewed and appealed promptly where appropriate To deliver excellent service to both internal and external relations, and to ensure to stay up to date with relevant knowledge and skills in the Customer Operations area To achieve maximum refunds for our customers by processing their tax claims speedily and correctly To work closely and support each other and other parts of the business in times of deadlines Job requirements: Native Estonian and fluent in Dutch; English is a must; Only candidates that are already residing in The Netherlands can be considered Bachelors degree in Science Economics, Finance or Business Administration 1 to 3 years in administrative or customer service roles Enthusiastic, team player, flexible SAP experience is a pre If this sounds good to you, don''t hesitate to apply!