Client Assistant (Part-Time Or On Call) -

Location: Bordeaux , Nouvelle-Aquitaine
Language(s): Only English Required
10 Jan 2021

The Client Assistant (Part-time OR on call) will be the direct point of contact for Indie Campers with our clients, providing world-class customer service.

Main tasks:

  • Direct contact with the clients, providing world-class customer service;
  • Receive and deliver the campervans (check-ins and check-outs);
  • Using oral and written communication skills to register guests, process payments and explain the vehicle functionalities, reservation details and terms & conditions;
  • Maintain updated information on van availability, reservations and guest communications;
  • Perform all the supportive functions in order to make sure operations run smoothly, including picking up guests from/to the airport and prepare, verify and clean vehicles and equipment;
  • Performing inspections, verifications and keeping complete, accurate records of the vehicle’s condition.
  • Requirements:

  • Availability to work on part-time/on call regime, to cover peak periods during the season (mandatory);
  • Relevant Experience in Hospitality or Customer Service Position;
  • Fluent in English and language of the location you''re applying for (preferred);
  • Valid Driver''s license and confidence to drive a campervan (mandatory);
  • Degree in Tourism or Hospitality (plus); 
  • Flexibility and availability for last minute challenges and ability to focus on customer satisfaction;
  • Excellent communication and people skills;
  • Dynamic and proactive approach;
  • Responsible, organized and capacity for critical reflection.
  • Team player and collaborative spirit.