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Application Support Engineer

Location: Rotterdam , South Holland
Language(s): Only English Required
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08 Dec 2020

We are looking for an Application Support Engineer, who has a good understanding and knowledge of ERP platforms, applications and related ERP processes and is eager to join a company that is going through a large IT transformation.

Description

As an Application Support Engineer, you are the first point of contact for our customers when they need support. You make an inventory of the situation and organize a suitable solution. For more complex issues you communicate with the consultants and developers. You are therefore also the key for handling support issues. In addition to daily support, you also assist the customer with advice and action so that they can handle their processes efficiently.

While maintaining and supporting the current Navision 2009 platform, the ideal candidate will also support the transition from Navision 2009 towards D365 F&O. You will be member of the Applications team and have a strong focus on both the technical and functional side; you will work on supporting the operational ERP systems as well as improving the customer service experience.

Tasks and responsibilities:

  • You help our customers solve questions about the ERP solution and applications
  • You think along in the customer''s business processes, recognize reoccurring issues and think of sustainable solutions
  • You like to analyze processes and issues and solve these reports
  • Maintain and update the knowledgebase and support chat bots
  • Collaborating with colleagues from other IT teams